FAQs

Our process for designing and building a bespoke website can be summarized with the following steps:

1. Discovery & Planning: Understand the client’s business and audience as we develop a strategic website plan.
2. Design & Development: Create and refine concepts to align with the client’s requirements, followed by building the website.
3. Content integration: Assist in integrating optimized content.
4. Testing: Ensure optimal performance across devices & browsers.
5. Launch: Go live, with ongoing optimization.
6. Training & Support: Provide CMS training and ongoing support.

Yes, we can assist our clients with domain configuration & DNS records as required.

We aim to minimize issues as much as possible during the testing phase before launching a website.

However, if any bugs are encountered that are directly related to our work (excluding third parties), we’ll always do our best to find a quick resolution.

Website issues can be reported by sending us an email or contacting our Helpdesk using the chat icon from the bottom right corner of the site.